Shipping policy
Shipping & Delivery Policy – Satchey
Thank you for shopping with Satchey. We want your order to arrive safely and on time, so we provide clear information about our order processing and delivery times below.
1. Order Processing
Orders are usually processed within 2–3 business days.
- Orders are processed Monday to Friday.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing begins after your order has been successfully confirmed.
Please note that processing time is separate from the shipping transit time.
2. Order Cut-Off Time
Our daily order cut-off time is 4:00 PM (GMT-05:00) Eastern Standard Time (New York).
- Orders placed before the cut-off time may be processed on the same business day.
- Orders placed after the cut-off time will generally be processed on the next business day.
During busy periods, promotions, or holidays, processing may take slightly longer.
3. Shipping Method & Delivery Time
Shipping Method: Standard Shipping
Estimated Transit Time: 7–10 business days
Delivery times are calculated from the date your order is dispatched and normally apply Monday through Friday.
4. Estimated Total Delivery Time
The typical estimated timeframe is:
-
Order Processing: 2–3 business days (Monday to Friday)
-
Shipping Transit: 7–10 business days
- Estimated Total: 9–13 business days (Monday to Friday)
These timeframes are estimates and are not guaranteed delivery dates. Delivery may take longer due to circumstances outside our control, including carrier delays, severe weather, public holidays, customs procedures, or unusually high order volumes.
5. Shipping Charges
Free standard shipping is available on all orders.
There is no minimum order value required to qualify for free shipping.
Any applicable shipping charges or available delivery options will be clearly displayed at checkout before you complete your purchase.
6. Delivery Address
Orders will be shipped to the delivery address entered at checkout.
Please carefully check your name, address, postcode, and other delivery information before placing your order.
Satchey cannot be held responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible at support@satchey.shop. We will do our best to assist before the order is dispatched.
7. Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Email: support@satchey.shop
We will try to accommodate your request, but changes or cancellations may not be possible once your order has been processed or shipped.
8. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing the available tracking information.
Tracking details may take 24–48 hours to become active after the package has been handed to the shipping carrier.
9. Delayed or Lost Orders
If your package is taking longer than the estimated delivery period or appears to have been lost during transit, please contact us at: support@satchey.shop
We will review the available tracking information and, where appropriate, assist with contacting the delivery carrier.
Please understand that carrier investigations and delivery resolutions may take additional time.
Customer Support
For any questions or assistance regarding shipping or delivery, please contact the Satchey support team.
Address: 66 Avondale St, Valley Stream, New York 11581, United States
Phone: +1 327-324-5660
Email: support@satchey.shop
Our support team is here to help make your shopping and delivery experience as smooth as possible.