FAQ

We’ve put together answers to some of the questions we receive most often. Our goal is to make shopping with Satchey simple, clear, and stress-free.

Where is Satchey located?

Satchey operates from the United States. Our business address is:

66 Avondale St, Valley Stream, New York 11581, United States

Do you offer free shipping?

Yes. We offer free standard shipping on all eligible orders.

Any available shipping options and applicable charges will be shown clearly at checkout before you complete your purchase.

How long will my order take to arrive?

Orders are generally processed within 2–3 business days, Monday through Friday.

After your order has been dispatched, standard shipping typically takes 7–10 business days.

The estimated total delivery timeframe is therefore 9–13 business days, although actual delivery times may vary depending on the destination, carrier, holidays, weather, or other circumstances.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, we will send you an order confirmation email containing your order details.

If you do not receive the email, please check your spam or junk folder first. You can also contact our support team for assistance.

Can I track my order?

Yes. Once your order has been dispatched, we will send you a shipping confirmation email with the available tracking information.

Tracking details may take 24–48 hours to become active after dispatch.

What is Satchey’s return policy?

We offer a 30-day return period from the date you receive your order, subject to the conditions outlined in our Return & Refund Policy.

Returned items generally need to be unused, unworn, unwashed, and in their original condition with applicable tags and packaging.

How do I request a return?

To request a return, please contact us at :support@satchey.shop

Please include your order number and the reason for your return. Our team will review your request and provide the next steps.

Can I exchange an item?

Exchanges may be available for items that arrive damaged, defective, incorrectly supplied, or where the wrong size was sent due to a fulfilment error.

All exchanges are subject to product availability.

Are there any items that cannot be returned?

Certain products may have specific return restrictions. If an item is subject to a particular return condition or exclusion, this information will be communicated on the relevant product page or at the time of purchase.

Your statutory consumer rights are not affected by our return policy.

How long does a refund take?

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds are normally processed within 5–7 business days and sent to the original payment method.

Your bank or payment provider may require additional time to make the funds available in your account.

Customer Support

If you have any questions about an order, product, payment, shipping, return, or anything else, our support team is happy to help.

Address: 66 Avondale St, Valley Stream, New York 11581, United States

Phone: +1 327-324-5660

Email: support@satchey.shop

We’re committed to providing helpful and friendly support and making your shopping experience as smooth as possible.