Refund policy

Return & Refund Policy – Satchey

At Satchey, we want you to be happy with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our return and refund policy below before placing your order.

1. 30-Day Return Window

You can request a return within 30 days after receiving your order.

To qualify for a return, the following conditions must be met:

• The item must be unused and unworn.
  
  
• The item must not have been washed or altered.
  
  
• Original tags must remain attached.
  
  
• The item should be in its original packaging.
  
  
• You must provide your order number or other proof of purchase.
  
  

Items returned in a condition that does not meet these requirements may be refused.

2. How to start a Return

To initiate a return, please contact our support team at support@satchey.shop

Once your request is approved, we will send you:

• Return instructions
  
  
• A return shipping label (if applicable)

Please note: Returns sent without prior approval will not be accepted.

3. Damaged, Defective, or Wrong Items

Please inspect your package when it arrives.

If you receive a:

• Damaged item
  
  
• Defective item
  
  
• Wrong product
  
  
• Incorrect size

please contact us within 48 hours of delivery.

Send an email to support@satchey.shop with your order number and photographs clearly showing the problem.

After reviewing the information, we will provide the appropriate solution.

4. Exchanges

We accept exchanges in the following situations:

• The item arrived damaged.
  
  
• The product is defective.
  
  
• We sent the wrong product.
  
  
• We sent the wrong size.

All exchanges depend on product availability. If the replacement item is unavailable, we will contact you to discuss the available options.

Replacement delivery times may vary based on stock and delivery location.

5. No Restocking Fees

There are no restocking fees for eligible returns at Satchey.

You will not be charged an additional fee simply for returning an eligible product.

6. Refunds

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

• Refunds are issued to the original payment method
  
  
• Processing time: 5–7 business days
  
  
• Maximum refund time: up to 7 business days after approval

Please note that your bank or payment provider may take additional time to post the refund.

7. Discounts and Promo Codes

Refunds will not be issued for discounts or promo codes that were not applied at checkout.
Discounts must be used at the time of purchase and cannot be applied retroactively.

Customer Support

If you need help with a return, refund, exchange, or any other order-related question, please contact our support team.

Address: 66 Avondale St, Valley Stream, New York 11581, United States

Phone: +1 327-324-5660

Email: support@satchey.shop

We are always happy to assist and will do our best to make the process simple and convenient for you.